Shipping Policy

Where we ship

We ship to addresses within Australia only.

Processing time

We aim to dispatch orders the next business day. Orders placed before 2pm AEST are generally dispatched the same day, though this cannot be guaranteed. Orders placed on weekends or public holidays will be dispatched the following business day.

Shipping options

At checkout you can choose from two shipping methods:

• Standard shipping — typically 3–5 business days after dispatch
• Express shipping — typically 1–2 business days after dispatch

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location.

Tracking

Once your order has been dispatched you will receive a confirmation email with tracking information so you can follow your delivery.

Missing or delayed orders

If your order hasn't arrived within the expected timeframe, please contact us at motiq.australia@gmail.com and we'll look into it for you.